Refund policy

 

Brünn accepts exchanges and returns within 14 days of delivery, provided that the following conditions are met:

• Items must be sealed and returned in their original packaging.
• Items must be in perfect condition, with no signs of handling or alteration.
• Items must be returned with all original documentation, including the invoice and packaging.

If an exchange or return is requested due to a defect or other lack of conformity, Brünn will cover all costs associated with the process. Once the request has been received, we will provide the customer with the necessary return shipping label(s) and dispatch a replacement item as soon as the returned item has been received at our warehouse. In such cases, please contact us at hello@brunnstore.com.

If an exchange or return is requested at the customer’s discretion, all costs associated with the process will be borne by the customer. The return process must be initiated through the customer’s account at www.brunnstore.com by selecting the “Return” option.

Once the items have been received at our facilities, we will carry out a thorough inspection. If the applicable conditions for the exchange are met, Brünn will process the refund or dispatch the replacement item within 14 days.

In the event of a return, the refund amount will not include shipping costs and will be refunded using the same payment method originally used by the customer.

For further information, please contact us at hello@brunnstore.com.

Last updated: July 7, 2026