Legal notice

Dear Customer,

To support your right to lodge a complaint with an official, independent and impartial entity, in accordance with Law No. 144/2015 of 8 September 2015, we have compiled the following information to assist you with this process.

If you are not satisfied with the solution provided by our company in relation to a dispute, you may contact one of the Alternative Dispute Resolution (ADR) entities listed below:

1. CNIACC – National Centre for Consumer Information and Arbitration
Tel.: +351 213 847 484
Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre
Tel.: +351 289 823 135
Email: cimaal@mail.telepac.pt

3. Coimbra District Consumer Dispute Arbitration Centre
Tel.: +351 239 821 690 / 289
Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Centre
Tel.: +351 218 807 000 / +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Centre
Tel.: +351 225 508 349 / +351 225 029 791
Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Tribunal
Tel.: +351 253 422 410
Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)
Tel.: +351 253 617 604
Email: geral@ciab.pt

8. Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
Email: centroarbitragem.sras@gov-madeira.pt